Frequently Asked Questions
Shipping And Returns
Do you ship outside of the U.S.?
We are proud to say we ship worldwide! It’s important to note that customers are responsible for any shipping tariffs associated with shipping orders outside of the U.S. These are fees applied by your government, we have no control over the cost.
How long does shipping take?
All orders are shipped within 1-14 days of receipt. We are aware that this time frame is quite large compared to other online retailers like Amazon, we are working to shorten this time as we navigate rapid growth. We assure you we are working as fast as we can to pack and ship your order. Read our shipping policy here.
What is your return policy?
Read our return policy here.
Our Products
When do you restock?
We do our best to restock as often as possible. We are striving to meet increasing demand without raising prices. We recommend following along with our Instagram and subscribing to our email list to keep up with restocks. Your patience and support are appreciated while we navigate this season of rapid growth.
My tallow melted, what do I do?
Checkout our blog post on how to restore melted tallow whip to its whipped consistency here.
What is the difference between tallow balm and tallow whip?
The ingredients in the balm and whip are the same except the balm contains organic beeswax. This makes the balm great at sealing, protecting, and repairing. It can be used alone, or as the last step in your skincare routine. The whip has a whipped, fluffy consistency, making it easy to apply to large areas like your legs. It can also be used on the face as a moisturizer, or applied to areas that need skin repair and extra moisture.
Contact Us
Still have questions? We're happy to help! Please email us at hello@root-apothecary.com and we will get back to you as soon as we can.