FAQ

do you accept returns?

refund policy

do you ship worldwide?

Yes! Root is proud to offer worldwide shipping. Shipping costs are calculated at checkout and are based on the weight of products ordered + shipping distance.

how long does shipping take?

all orders should ship within 5-14 days unless extreme order volumes occur.

melted product

natural products lack the artificial preservatives that keep conventional products from melting in the hot summer weather. we ship with ice packs to attempt to keep products from melting, but they only stay cold for so long. if you live in a hot climate, please keep an eye on your tracking number to make sure you pull it out of the sun as soon as it arrives to decrease the chance of melted product. if you ordered a whipped product and it arrives melted, please email hello@root-apothecary.com for instructions on how to re-whip your product! all other products will solidify again at room temp or in the refrigerator for 10-15 min.

do you have a brand partner program?

Yes we do! Apply here.