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We do our best to get orders out as fast as possible. When extreme order volumes occur, it can take up to 14 days to ship out your order. We realize this is not ideal, and we are working on improving our ship time. Not hiring employees to pack orders is one of the ways we keep our prices low!

Read our shipping policy here.

Once your order is placed you will receive a confirmation email. If you haven't received an email, check your junk mail.

As soon as a label has been created, you will receive a second email with tracking information.

Questions we didn't answer? Cute picture of your dog you want to share? Use the "Chat with us" feature below, or, send us an email at hello@root-apothecary.com